Stickers and toothpaste don’t improve patient outcomes… except they kind of do
A few weeks ago, my son got an infection, and we found ourselves in our local children’s hospital for a few days. Let me say right away–my kiddo is fully recovered, and I am forever grateful to the pediatric nurses and doctors for their care. As you can imagine, I’ve thought a lot about the gift of health and what it means to have access to quality medical care. But what I want to share is where my personal life meets my professional. Sitting in our hospital room, Pupstruction playing non-stop, I saw service design intentionality and opportunity everywhere.
